TERMS OF USE POLICIES
Welcome to Westwind Graphics LLC. Westwind Graphics LLC and/or its affiliates and vendors provide products and services
to you when you visit or shop at WestwindGraphics.com products or services. Westwind Graphics LLC provides its products and
services subject to the following conditions.
LEGAL CLAIM
NOTICE.
PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS
STATED BELOW. IF YOU DO NOT AGREE TO THE TERMS & CONDITIONS STATED BELOW, PLEASE DO NOT ACCESS THIS WEBSITE. Westwind
Graphics LLC RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS WITHOUT ANY NOTICE.
DISCLAIMER
OF WARRANTIES
THIS SITE, INCLUDING ALL CONTENT, FUNCTIONS,
AND INFORMATION MADE AVAILABLE ON OR ACCESSED THROUGH THE SITE, IS PROVIDED ON AN "AS IS" "AS AVAILABLE"
BASIS WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION NON-INFRINGEMENT,
MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. Westwind Graphics LLC DOES NOT WARRANT THAT THE SITE OR THE FUNCTIONS,
FEATURES OR CONTENT CONTAINED THEREIN WILL BE TIMELY, SECURE, UNINTERRUPTED OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO CERTAIN
USERS.
PRIVACY
Please review our Privacy
Notice, which regulates your use of Westwind Graphics LLC Services, to understand our practices.
APP PERMISSIONS
When you use apps created by Westwind Graphics LLC, you may grant certain permissions
to us for your device. Most mobile devices provide you with information about these permissions.
ORDER APPROVAL
Customer is fully responsible for final proof and layout approval prior to the
printing process.
Westwind Graphics LLC is NOT LIABLE for errors in a final product caused by any of the following
reasons:
Misspellings, Graphics, Bleeds, Grammar, Damaged
Fonts, Punctuation, Wrong Cuts, Incorrect or Missing Folds, Finished Product Size, Objects missing or added.
By
submitting the above document to Westwind Graphics LLC "I agree to the following terms":
I have verified that spelling and content are correct. I am satisfied with the
document layout. I understand that my document will print EXACTLY as it appears here, that I cannot make any changes once
my order is placed, and that I assume all responsibility for typographical errors.
ORDER PICK-UP
Westwind Graphics LLC will make several attempts to contact Customer when packages
are ready for pickup locally in Northern Colorado. Customer has up to 15 days to pick up the package(s) from Westwind Graphics
LLC facilities during pickup hours (Monday-Friday, 8am-5pm. If Customer does not pick up the package(s) within this time period,
the package(s) may be discarded at our option, and Westwind Graphics LLC will not be held liable for the discarded item(s).
Please
be advised that we only ship using UPS or FEDEX and courier pickups are not permitted, and customers must pick up their own
orders.
COPYRIGHT
All material and software
Copyright (c) 2018 Westwind Graphics LLC. All rights are reserved worldwide. It is strictly prohibited to redistribute copy
or republish any of the material and software contained on the Westwind Graphics LLC website and/or its subsidiaries or the
copyrighted property of parties from whom Westwind Graphics LLC has licensed such property.
You may not place
or reproduce any trademarks, service marks, or logos that are not owned by you or licensed to you onto materials and merchandise
to be printed via the Westwind Graphics LLC Service. Words, names, and designs used to identify services or products are considered
trademarks, service marks, and/or logos. The same policy is applicable for copyrights. You cannot use unlicensed copyrighted
materials from photographers, artists, publishers, composers, writers, and other authors of original works. The copyright
owner’s exclusive rights prohibit the reproduction of any original work. Westwind Graphics LLC policy also states that
you cannot use explicit language or pornography on printed materials and merchandise.
CUSTOMER CONTENT
You understand that all information, data, text, photographs, graphics, messages
or other materials ("Content") are the sole responsibility of the person from which such Content originated. This
means that you, and not Westwind Graphics LLC, are entirely responsible for all Content that you use from Westwind Graphics
LLC Gallery or send, upload, post or transmit via the Service. Recognizing the global nature of the Internet, you agree to
comply with all local rules regarding online conduct and acceptable Content.
You agree to not use the Service
to send, upload, post or otherwise transmit any Content that contains (i) child pornography or anything indecent, obscene,
lewd, lascivious, filthy or vile; (ii) a threat to kidnap or injure a person, a threat to injure the personal property or
reputation of another person, a threat to accuse any person of a crime, a threat to inform another that a person has violated
any law of the United States, or a threat of blackmail; (iii) any matter advocating or urging treason, insurrection, or forcible
resistance to any law of the United States; (iv) any defamatory remarks directed at any other person or company; or (v) any
content that infringes the intellectual property rights or other proprietary rights of Westwind Graphics LLC or any third
party. Westwind Graphics LLC does not control the Content posted by Customers and does not guarantee the accuracy, integrity
or quality of the Content. Under no circumstances will Westwind Graphics LLC be liable to you in any way for any Content you
may be exposed to that you may find offensive, indecent or objectionable.
Products and services are provided for
your personal use only. You agree to abide by these terms of service and not to use these products and services or related
messages for any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam,"
"chain letters," "pyramid schemes," or any other form of solicitation.
You agree that
you are responsible for protecting your password and controlling access to your registered account. You agree that you will
be responsible for all orders placed or other actions that are taken through your registered account.
You
acknowledge that Westwind Graphics LLC does not pre-screen Content, but that Westwind Graphics LLC and its affiliates and
vendors shall have the right (but not the obligation) in their sole discretion to remove any Content that violates the terms
of service or may otherwise be objectionable. You further acknowledge and agree that Westwind Graphics LLC and their vendors
may preserve Content and may also disclose Content if required to do so by law or in the good faith belief that such preservation
or disclosure is reasonably necessary to: (a) comply with legal process; (b) enforce the terms of service; (c) respond to
claims that the Content violates the rights of third-parties; or (d) protect the rights, property, or personal safety of Westwind
Graphics LLC, its users and the public.
CA, KY, CO and TX orders: please be notified that Sales Tax will apply to all
of your orders.
ACCESS TO CONTENT
We advise
that you have a copy of all files and content uploaded to Westwind Graphics LLC, as we will not be able to send back any of
your files/content at any given time. We only store your artwork for reprints up to 2 years however this is not guaranteed.
After
printing, your Content and the Proofs GotPrint sent you may be removed/deleted at any time without notice. Proofs will remain
available for a maximum of 3 months.
Westwind Graphics LLC maintains no guarantee that Content uploaded into our system
or provided by us as a background or clip art asset will be available in the future.
GOVERNING LAW
The internal laws of the State of Colorado shall govern the performance of the
Agreement, including these Terms and Conditions, without regard to such state's conflicts of laws principles. You consent
to the exclusive jurisdiction and venue of the courts located in Larimer County, CO for all disputes arising out of, or relating
to, the Agreement, including these Terms and Conditions and use of this Site.
LEGAL FEES
If any suit or action or other proceeding is commenced to enforce or interpret
any of the terms or provisions of this Agreement, the prevailing Party in such suit or action or other proceeding shall be
entitled to an award against the other Party for the prevailing Party’s reasonable attorney’s fees and costs incurred
both at trial and on any appeal.
LIMITATION OF LIABILITY
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL Westwind Graphics LLC - INCLUDING ITS OFFICERS, DIRECTORS,
EMPLOYEES, REPRESENTATIVES, SUCCESSORS, ASSIGNS, VENDORS OR AFFILIATES (COLLECTIVELY, THE "COVERED PARTIES") - BE
LIABLE FOR ANY INJURY, DEATH, LOSS, CLAIM, DAMAGE, ACT OF GOD, ACCIDENT, DELAY, OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL
OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED
WITH ANY USE OF THIS SITE OR WITH ANY DELAY OR INABILITY TO USE THIS SITE, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS OR SERVICES
OBTAINED THROUGH THIS SITE, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT
ALLOW THE EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO
CERTAIN USERS. IN NO EVENT SHALL THE COVERED PARTIES' TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION
(WHETHER IN CONTRACT OR TORT, INCLUDING BUT NOT LIMITED TO NEGLIGENCE), ARISING FROM THIS AGREEMENT OR YOUR USE OF THE SITE
EXCEED THE AMOUNT PAID BY YOU TO Westwind Graphics LLC.
INDEMNIFICATION
You agree to defend, indemnify and hold harmless the Covered Parties and all parties from
whom Westwind Graphics LLC has licensed portions of the Content, from and against any and all claims, damages, costs and expenses,
including attorneys' fees, arising from or related to (A) your use of the Site, (B) your breach of the Terms and Conditions,
(C) your dispute with another user, (D) the unauthorized access to any protected area of the Site, and (E) any image or content
being reproduced as part of your order. If using the Site on behalf of a third party, you agree to defend, indemnify and hold
harmless the Covered Parties as described on behalf of yourself and any third party.
YOUR ACCOUNT
If you use any Westwind Graphics LLC Service, it is your sole responsibility
to maintain confidentiality of your account and password, and to restrict access to your computer, and you agree to accept
responsibility for all activities that occur under your account or password. Westwind Graphics LLC sells products only to
adults, not children, who can purchase with a credit card or other permitted payment method. Those under the age of 18-years-old
may use Westwind Graphics LLC services only with the involvement of a parent or guardian. Westwind Graphics LLC reserves the
right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.
LIMITATION
OF LIABILITY In no event shall Westwind Graphics LLC be liable for any issues that may arise from including but not limited
to: loss of data, issues with previous or current orders, issues with user's customers or customer's orders, user's inability
to comprehend the new website functionality and features, technical issues (server, network, bugs, speed of site), or missing
features, graphics, copy, links or any other data on the website.
PRODUCT SAFETY
Puzzles contain small parts. Not intended for children under 3 years of age as
it may be a choking hazard.
CPSIA Tested and USA Qualified.
Aluminum Boards may have sharp
edges. Handle with care.
DESIGNING FILES
Westwind
Graphics LLC does not provide any design files unless you order the Artwork Layout service.
CUSTOMER SUBMITTED
ARTWORK OR GRAPHICS
All artwork or designs and images
must be provided in CMYK format, excluding products labeled otherwise in the product information for that specific product.
Westwind Graphics LLC is not responsible for any color shift that occurs in conversions from RGB to CMYK color modes or converting
from CMYK to RGB.
All artwork, designs and images must be provided in a minimum of 300-350 DPI and CMYK color
mode (unless otherwise stated). Westwind Graphics LLC is not responsible for images printed as fuzzy, distorted or pixelated
due to customer provided artwork.
Additional fees may apply for files larger than 30MB.
ADDITIONAL
FEES FOR PROCESSING 2ND and or 3rd PROOFs
The first proof
for each order is free (included in the printing price). Replacing any files after the first proof has been sent will result
in additional charges for each file replacement, as files would have to be reprocessed.
$15.00 reprocessing
fee applies to the following products:
A-Frame Sign, Banner,
Business Card, Bookmark, Club Flyer, Collectors Card, Door Hanger, Event Ticket, Floor Decal, Flyer, Framed Print, Greeting
Card, Hang Tag, IllumaPrint Panel, Letterhead, Metal Wall Print, Mounted Wall Print, Mousepad, Mugs, Notepad, Photo Plaque,
Postcard, Poster, Puzzle, Rack Card, Retractable Banner Stand, Rigid Signs, Rip Business Card, Rolodex Card, Roll Label, Special
Shape, Sticker, Table Tent, T-Shirt, Wide Format Poster, Window Cling, Window Decal, Window Perf and Yard Sign, Envelopes,
$30.00
reprocessing fee applies to the following products:
Booklet,
Brochure, Calendar, Catalog, CD Package, DVD Package, Mini Menu, and Folder
COLOR PROOFING, MATCHING &
PRINTING
Westwind Graphics LLC is not liable for color
matching or ink density on screen proofs approved by Customers. Screen proofs will predict design layout, text accuracy, image
proportion and placement, but not color or density.
Westwind Graphics LLC will try its best to match the
gradient density of each color, but Westwind Graphics LLC is not liable for the final appearance of a color.
Important:
Gang-run printing is the process by which multiple (and different) customer jobs are combined on a large print sheet and are
run at the same time. For example, we lay out 65 different customer business cards and postcards on one gang-run sheet, and
run the sheet 1000 times to get 65 sets of 1000 cards. Each card set is a different card. This process allows us to spread
the expensive initial setup cost of running a full-color offset print run among 65 customers.
The application
of High Gloss UV Coating may affect or change the appearance of printed colors. Westwind Graphics LLC is not liable for the
final color appearance of High Gloss UV-coated product's.
ENVELOPES AND LETTERHEADS PAPER EFFECT DUE TO COLOR
Please note that because our letterhead and envelope paper stock is "uncoated",
we do not recommend using colors with high color density. By this we mean dark colors (black, purple, blue, brown, etc). Dark
colors tend to get soaked into the paper if their color values are too high. For best results, use light colors.
STICKERS
AND ROLL LABELS
Stickers and Roll Labels have not been
approved for safety for use on food packaging or for direct contact with food. Do not apply Stickers and Roll Labels to already
frozen materials.
ORDER CANCELLATION
Westwind
Graphics LLC will be happy to help you cancel your order prior to Approval. However, orders may be eligible for cancellation
upon request via email. Our Customer Service Team will inform you of any cancellation charges depending on the stage of the
order.
If a job is canceled, any labor hours (proofs, graphic design work, etc.) or administrative fees (credit
cards fees, etc.) will be subtracted from your refund. The minimum is $15 (15%-30% of the total transaction).
Orders
on hold due to file or payment issues may at our discretion be canceled by Westwind Graphics LLC if no response is received
from the customer within two weeks. Charged orders that have been canceled due to no response will be subject to a cancellation
fee, as stated above.
There is a NO REFUND policy for Logo and Graphic Design Service orders that have been placed.
All
work and services rendered to Customer remains Westwind Graphics LLC’s property until Customer has paid for it and discharged
all other debts owing to Westwind Graphics LLC. If Customer misuses service(s) in any way, Westwind Graphics LLC reserves
the right to contact the parties responsible for the misuse, and demand the cost for the service(s).
RETURNS
AND REFUNDS
Since each order is unique to customer and
has no re-sale value, All Sales Are Final. If we verify that we made an error, we will re-print the order. No Refunds or Credit.
Customer
must notify Westwind Graphics LLC within 6 business days of order acceptance to notify any defects discovered in the ordered
product. In order to receive replacement, Customer must return 100% of the received product within 15 days (on their own expense)
from the time when the ordered product delivery was taken.
All charges related to expedited printing (Rush Printing
or Shipping) are NOT REFUNDABLE, including for those orders that are returned for any reason. All orders that are being returned
must be shipped by Customer’s own expense.
ORDER SHIPPING & DELIVERY
Westwind Graphics LLC will always act to make sure that any production difficulties do not delay delivery
schedules. In no case shall Westwind Graphics LLC be liable for any consequential or damages resulting from any delay in shipment
or delivery.
All Westwind Graphics LLC customers agree not to hold Westwind Graphics LLC liable for delays
in shipments caused by weather conditions, shipping company delays, international customs issues or any other circumstances
beyond Westwind Graphics LLC’s direct control. Westwind Graphics LLC shipment and delivery dates are calculated based
upon estimates provided by our suppliers.
Westwind Graphics LLC will always act to make sure that delivery schedules are
met. However, unexpected equipment failure, malfunction and or technical problems may delay the printing process. In case
of delay caused by technical difficulty, rush charges/fees will be refunded or waived where applicable. However, technical
difficulty will not be the grounds for order cancellation.
Orders that will be picked up: Please allow up to one
additional business day after the turnaround to prepare packages for pickup.
Orders that will be shipped:
Please allow one additional business day for receipt of labeling and billing information before counting turnaround time for
shipping. For example, if you are quoted a shipping time of 3 business days from February 3rd, please allow the first day
for Westwind Graphics LLC to relay your information to the shipping carrier for the arrival scan, and the following 3 business
days/non-holidays for your shipment to arrive.
Please note, some orders may receive tracking information on a Saturday, although
the order will not leave our facility until the following business day. In the case of a Monday holiday, the order will leave
our facility the following business day.
Please be advised that we do not combine different items or orders for shipping.
Due to the nature of gang-run printing, each item may be placed on a separate batch, and each batch may be completed at a
different time than the rest of the items on the order. Thus, we ship each item separately to ensure you receive your products
as soon as they are ready. We may combine shipping for items that have the same options, such as paper stock, quantity, etc.
Shipping
suggestions are estimated and cannot be guaranteed.
Please note: Due to size limitations, we will not ship
to PO Boxes.
NEXT DAY AM/PM SERVICE SHIPPING METHOD
Next Day AM/PM delivery is available to all 50 states and Puerto Rico, with some limitations in Alaska and Hawaii
(Metro Alaska and Hawaii only).
FREIGHT SERVICE SHIPPING METHOD
Please note that Lift Gate Service adds an additional fee of $80 for Freight orders. Trade Show services
also add an additional fee of $130 for Freight orders. Prices are subject to change.
It is the customer's responsibility
to ensure there is truck accessibility at the destination. You must have a dock to receive the shipment. The delivery point
needs to be on the ground level. If no one is available at time of delivery, shipment will be sent back and will require a
re-shipping cost.
If your shipment requires a Trade Show Service but you do not notify us email in writing at
time of order, we may charge you for those additional charges at any time. It is the customer's responsibility to ensure all
necessary services are added to the order upon checkout.
It is the customer's responsibility to ensure there
is truck accessibility at the destination. You must either have a dock to receive the shipment, or choose Lift Gate Service
if you do not have a dock. If your location falls under an area with limited access, you must choose "Limited Access
Locations" service. For freight orders, the delivery point needs to be on the ground level, unless you choose "Freight
Not Adjacent to Vehicle (Including Inside Pickup or Delivery)" service. Lastly, if you require your shipment to be sorted
or segregated, please choose "Sorting and Segregating of Shipments."
Sorting and Segregating of
Shipments or Transfer of Shipments Loaded on Pallet(s), Platform(s), Rack(s), Skid(s) or Other Similar Devices on Delivery
Loading
and unloading services does not include any of the following services. Any request for such service shall be subject to a
charge of $100.00 per shipment. Charges for these services shall be the responsibility of the party requesting the service,
and if uncollectible, Carrier reserves the right to assess the charges against the payor of the freight charges. In all cases,
the responsibility for payment of these charges will be irrespective of whether the shipment is prepaid or collect.
Sort or segregate shipments by size, brand, flavor or other distinguishing characteristics.
Assembling freight in such a manner to create a shipment.
Inspecting, dismantling, packing, unpacking of any freight.
When the product terms of sale requires a shipment be sorted or segregated in
any manner, but the Shipper fails to tender the shipment in that manner.
No sorting or segregating charge will apply when:
The
only service performed is a count necessary to determine the extent and identity of shortages or overages as may have been
ascertained by Carrier’s employee.
The shipment
tendered to Carrier on pallet(s) and delivery in the same palletized manner in which the freight was tendered to Carrier.
Pickup or Delivery – Limited Access Locations
Before attempting
pickup or delivery at Limited Access Locations, Carrier must reach agreement with the consignor or consignee regarding the
date and time (approximate) of such pickup or delivery. This arrangement for pickup or delivery shall be made before pickup,
or tender of delivery is initially attempted, and shall include at least the following:
The shipment may be delivered to the address on the bill of lading or may be picked up by
the consignee at Carrier's terminal.
Carrier's next delivery
schedule for the delivery area and the delivery requirements, including:
The shipment weight, number of packages and payment requirements
Additional services that may be available and the respective charges, including delivery to positions not immediately
adjacent to Carrier's vehicle (item 566) and lift gate services (item 892)
When Carrier is requested or required to arrange for a pickup or delivery at a location with limited
access, the following charge shall apply: $120.00 per shipment
In the case of delivery, the charge provided for in this Item will include an initial notification to make delivery
arrangements. Any additional notifications will be subject to the provisions of Item 647 and assessed to the party requiring
the additional notice.
Unless the bill of lading is specifically
endorsed to show prepayment of these charges, they will be collected from the party who authorized the additional services
or the party responsible for the payment of the freight charges. The charges will apply separately for pickup and separately
for delivery and will be in addition to all other charges.
The term Limited Access Locations includes, but is
not limited to the following:
Churches and all houses
of worship
Commercial establishments not open to the walk
in public during normal Business Hours
Construction sites
(see Note 2)
Fairs and carnivals
Farms and ranches
Individual (Mini) storage units
Military bases
/ installations
Mine sites (see Note 3)
National parks
Oil
fields (see Note 4)
Prisons or other correctional facilities
Schools with no loading dock
Other similar locations where pickup or delivery is restricted or limited (see Item 753 for Residences).
Note
1: Not applicable on Urgent shipments (as defined in Item 822) moving "out-of-network."
Note 2: Construction site is the site of any construction of buildings, roads
or bridges or other structures including the entire property upon which the construction is taking place, and delivery to
any facility (such as warehouses, depots, supply houses or similar facilities) located on such property.
Note 3: Mine site is the site of any pit, excavation, shaft or deposit at which
coal, ore or minerals is, has been, or will be extracted. Such site or "mine" shall include the entire property
upon which the mine is located, and delivery to any facility (such as mine warehouses, mine deposits, mine supply house, mine
tipples or similar receiving facilities) located on such property will be considered as delivery to a mine. On shipments involving
stop offs, charges apply to each portion of the shipment delivered to a mine site.
Note 4: Oil field is the site of any pit, excavation, shaft, deposit (including tar/oil sand)
or rigging at which crude oil, natural gas or other fossil fuel is, has been, or will be extracted. Such site or oil field
shall include the entire property upon which the site is located, and delivery to any facility (such as, but not limited to,
field warehouses, field deposits, field supply house or similar receiving facilities) located on such property will be considered
as delivery to an oil field. On shipments involving stop offs, charges apply to each portion of the shipment delivered to
an "oil field" site.
Please note: Shipments destined to certain zip codes will be subject to a per
shipment surcharge. This surcharge will be in addition to all other applicable rates and charges, and will be added to the
freight bill as a separate line item. The surcharge will be billed to and shall be the responsibility of the party who is
responsible for payment of the line haul freight charges. Upon checkout, if your zip code requires a surcharge, the surcharge
will be added to the total freight cost.
CUSTOMS, DUTIES AND TAXES FOR INTERNATIONAL ORDERS
Orders that are shipped to countries outside of the U.S. may be subject to customs duties
and fees levied by the destination country ("Import Fees"). You may be subject to such Import Fees, which are levied
once a shipment reaches your country. You are responsible for all additional charges for customs clearance. Customs policies
vary widely from country to country. Westwind Graphics LLC does not have control over these fees, nor can we predict the exact
cost of these fees. We are not responsible for informing you of the specific fees that will apply; it is your responsibility
as the importer and the customer to check what your country’s requirements are for all customs fees, before placing
your order. You are responsible for contacting your local customs office for further information. Please be advised that when
customs clearance procedures are required, it can cause delays beyond our original delivery estimates. This excludes Canadian
orders.
All shipments of $17 dollars or more to Canada are subject to "Custom Clearance Fees" (these
duties are included in our shipping and handling charges). All shipments of $17 dollars or more are also subject to Canadian
taxes: HST, GST, PST, and QST, depending on their ship to address. Customers are responsible for payment of all duties and
taxes.
Shipping rates for high-quantity products depend on the customers access to a shipping dock and forklift,
otherwise additional charges may apply.
MAIL INNOVATIONS
(ECONOMY) SHIPPING METHOD FOR INTERNATIONAL ORDERS
If
you are shipping to a country outside of the U.S., please note that Mail Innovations (Economy) is not trackable and delivery
time cannot be guaranteed. This is due to the fact that the final delivery is made by that country's postal service. Delivery
time can be affected by how developed the postal service is for a particular country.
In addition, the
shipping carrier cannot support any claims for Mail Innovations (Economy) in the case a package is lost, delayed, or damaged.
Neither the shipping carrier nor Westwind Graphics LLC is responsible for any issues that occur in transit.
SHIPPING
ERRORS & LOST PACKAGES
Lost or damaged claims can
only be filed for shipments over $50.00 in value and can only be done within 30 days from package shipment. Westwind Graphics
LLC is not responsible for 3rd party shipping errors, omissions or damaged shipments.
CUSTOMER SUPPLIED
INCORRECT ADDRESS
When a package is not delivered due
to an error made by the customer in submitting the proper shipping address, Westwind Graphics LLC will reship the package
with corrected address and charge an additional shipping fee for the shipment.
CREDIT CARD CHARGES
Orders of $600 or greater may require an authorization form and a copy of credit
card and driver license (a valid photo ID).
All orders above $5,000.00 must be paid by cashier's check, money order or wire
transfer (please contact the accounting department for ABA information).
CHECKS
Please be advised that we do not accept
checks from first time customers. If you have any questions, please email us at WestwindGraphics.com or contact our Accounting
Department.
Important: Your order will not be processed
until payment is received
We reserve the right to refuse service without disclosing a reason.
All
prices are subject to change without notice, no adjustments will be made.
